Ep 18: When One Sick Day Costs $30K: In-House vs. Outsourced Dental Billing

My adorable periodontal party people:Lemme guess. You’ve got a “dedicated” in-house billing person. They know how your office works! They're great! Until the front desk calls in sick… Until your patients start walking in for their appointments... Until the phones start ringing…And now your "billing person" is checking patients in and out and answering phones instead of chasing claims and following up on past due balances. AGH!Sound familiar?(Tale as old as tiiiiiiime... no but for real that literally happens all the time right?)In this episode of The Truth Decay Podcast, Sara Baker and LaRae McMullen break down one of the biggest financial questions that dental practice owners find themselves facing in 2026: the in-house vs. outsourced billing dilemma.Whether you’re trying to save money, stabilize collections, or just avoid the next staffing disaster, this episode will help you weigh your real costs — and make a smart, scalable decision.You’ll learn:Why one person can’t handle billing and everything else, all the timeThe real math behind in-house billing costs (spoiler: it’s more than you think)How outsourcing solves for PTO, sick days, and turnoverWhy good billing needs consistency — not chaosThe difference between DIY chaos and full-scale RCMWhat gets missed when billing is pulled to the front deskWhy outsourcing is no longer a “last resort” — it’s a strategic moveIf your claims are sitting, your AR is ballooning, or you’re just tired of the hiring merry-go-round — this one’s for yoooou.🎧 Available on all major podcast platforms📺 Watch the full episode on YouTube → https://www.youtube.com/watch?v=DQCnjob1774 → thetruthdecaypodcast.com📩 Have a question? Email us at [email protected]🌐 Learn more at sddentalsolutions.com