Ep. 183: Lori Cobb | Give Customers a Voice in Powering Your Company's Operations

Lori Cobb found her passion in a leadership role at Cummins Inc. that included responsibility for customer experience and insights: "I love solving problems, and I particularly enjoy solving customer problems," she says. "And customers were hungry to have somebody just listen to what their needs are." Today, she's CEO of Mockingbird Ventures and a principal of AIM Advisory Services. In this episode, she shares some of the lessons she learned on her journey into customer centricity. We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback