Ep # 185: How Stronger Handoffs Create Better Retention Outcomes ft. Kelly McGuire (VP of Customer Success, Everstage)

In this episode of Across The Funnel, Adil Saleh sits down with Kelly McGuire, then VP of Customer Success at Everstage, to explore how revenue teams can turn commission management into better seller visibility, tighter operational discipline, and clearer board-level answers on what growth actually costs; Kelly explains why strong customer success starts before the handoff, why post-sales teams need “situational fluency” from sales context, why too many tools create noise instead of clarity, and how the best CS organizations stay grounded in a simple test: does the product help the customer make money, save money, or reduce risk, while using AI to cut manual work without losing the human connection that still drives trust, retention, and growth.