Ep # 186: Why Land and Expand Breaks Without Post Sales Discipline ft. Paige Tyrell (Chief Growth Officer & Co-Founder, Prefixbox AI)

In this episode of Across The Funnel, Adil Saleh sits down with Paige Tyrrell, Chief Growth Officer at Prefixbox, to explore how AI is reshaping e-commerce product discovery, why AI is not a substitute for broken go-to-market fundamentals, and what it really takes to make AI useful in sales and post-sales. They unpack the flood of AI tools hitting the market, the pressure on SaaS teams to drive efficiency instead of growth at any cost, and why strong positioning, messaging, ICP clarity, and focused workflows still matter more than any new agent. Paige also explains how Prefixbox is blending search, recommendations, and agentic experiences into a more conversational shopping journey, how customer education in e-commerce has changed over the last decade, and how her team thinks about land-and-expand growth, customer success ownership, experimentation, upsell signals, revenue impact, and long-term product stickiness in a noisy market.