Ep. 19: Cultural change: More than a mission statement

from Customer Confidential: Untold Stories of Earned Growth

Host Rob Markey and Herman Miller's Pam Carpenter talk about the challenges of enacting cultural change (8:31), the benefits of a customer advocacy office (15:56) and the company's process for choosing technology support for its Net Promoter efforts (31:20).

Episode metadata supplied by the publisher feed · Published Sep 18, 2014

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Ep. 19: Cultural change: More than a mission statement

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This episode is 45 minutes long.

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This episode was published on September 18, 2014.

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