EPISODE · Sep 18, 2014 · 45 MIN
Ep. 19: Cultural change: More than a mission statement
from Customer Confidential: Untold Stories of Earned Growth
Host Rob Markey and Herman Miller's Pam Carpenter talk about the challenges of enacting cultural change (8:31), the benefits of a customer advocacy office (15:56) and the company's process for choosing technology support for its Net Promoter efforts (31:20).
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Ep. 19: Cultural change: More than a mission statement
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 45 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on September 18, 2014.
What is this episode about?
Host Rob Markey and Herman Miller's Pam Carpenter talk about the challenges of enacting cultural change (8:31), the benefits of a customer advocacy office (15:56) and the company's process for choosing technology support for its Net Promoter efforts...
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