Ep. 19 - Feedback Is Fuel: Turning Criticism into Client Loyalty

In episode 19 of 2 CPAs & The Mic, we sit down with Eric Gregg, founder of ClearlyRated, to explore how professional service firms can elevate client satisfaction using the Net Promoter Score (NPS). Eric breaks down the NPS system, shares insights from CCK Strategies' own experience, and explains why feedback—especially the tough kind—is a goldmine for growth. From the emotional impact of client responses to the role of technology and emotional intelligence, this episode offers practical strategies for turning feedback into loyalty. Tune in for actionable advice, industry trends, and a fresh perspective on what it means to truly serve your clients.