Ep#19: Fleet Management Secrets in Latin America with Pulpo ft. Ricardo Urrea Ayala (CCO, Pulpo)

Today on the show, we have Ricardo Urrea Ayala, Chief Customer Officer at Pulpo, a fast-growing software startup, focused on changing the way companies manage their vehicles and fleet operations. In this episode, Ricardo talks about his customer success journey, the challenges he faced in customer success, and how he overcame them. He also outlined his core values, which he believes are essential to being a CS leader. The conversation then moved towards the company’s CS operations, the CS metrics and tools that they use, and how they segment their customers. He also imparted some great wisdom that he garnered from his time working at Hubspot. Tune in for insights on customer success best practices, and more from Ricardo!