Ep # 190: How to Catch a Bad-Fit Customer Before They Churn ft. Andrew Loomis (VP of Customer Success, Sisense)

In this episode of Across The Funnel, Adil Saleh sits down with Andrew Loomis, VP of Customer Success at Sisense, to explore how customer success leaders can rethink post-sales execution in an AI-shaped market. Andrew shares why CS teams need to move beyond cadence-based motions and focus more sharply on customer outcomes, predictive health scoring, onboarding risk, and multi-stakeholder alignment. He also breaks down how Sisense is using AI internally, why product expertise is becoming non-negotiable for CSMs, and how disciplined contracts can protect expansion while reducing churn risk.