EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive

Today on the show we have Maria Blakeway, Senior Vice President of Customer Success at Pushpay. In this episode, we discussed the reactive nature of customer success teams in hyper-growth startups and how Pushpay evolved its customer success approach from reactive to predictive. We also discussed the importance of a cultural shift and mindset change within the organization, grounding the customer success team on a mission and vision for success that is shared widely with the entire team. As usual, I'm excited to hear what you think of this episode. And if you have any feedback, I would love to hear from you.