EPISODE · Jan 23, 2014 · 43 MIN

Ep. 2: Beyond scores at Herman Miller

from Customer Confidential: Untold Stories of Earned Growth · host Bain & Company

Michael Ramirez and Pam Carpenter discuss how the office furniture maker approaches customer loyalty (10:35), gathers feedback (16:33) and turns scores into action (31:38).

Episode metadata supplied by the publisher feed · Published Jan 23, 2014

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Ep. 2: Beyond scores at Herman Miller

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