EPISODE · Jan 23, 2014 · 43 MIN
Ep. 2: Beyond scores at Herman Miller
from Customer Confidential: Untold Stories of Earned Growth · host Bain & Company
Michael Ramirez and Pam Carpenter discuss how the office furniture maker approaches customer loyalty (10:35), gathers feedback (16:33) and turns scores into action (31:38).
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Ep. 2: Beyond scores at Herman Miller
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 43 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on January 23, 2014.
What is this episode about?
Michael Ramirez and Pam Carpenter discuss how the office furniture maker approaches customer loyalty (10:35), gathers feedback (16:33) and turns scores into action (31:38).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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