Ep 2: Civility in the Workplace

Dr. Heather Cooke has more than 20 years’ experience working in dementia care, in both a front-line and research capacity. Heather’s work is supported by the Alzheimer Society of Canada, the Michael Smith Foundation for Health Research, and WorkSafeBC. During this episode Sean and Heather discuss the significance about the nature and impact of workplace incivility on staff well-being and care delivery. Resources: Civility Matters Toolkit - SafeCare BC Time Stamps: 0:02 - Welcome 0:22 - Land acknowledgement 0:39 - Guest introduction 3:24 – What is workplace civility? 4:18 – Impacts of workplace incivility in long term care settings 5:20 – System factors: gender lens 8:08 – Golden age of care – staffing shortage 9:03 – Toxic work environment 9:38 – Ad break – SafeCare BC 10:13 – How to mitigate incivility in the workplace 11:45 – Creating space for people to check in with one another 11:59 – Development of Civility Matters Toolkit 13:39 – Shift change can be a check in opportunity 15:33 – Care work is skilled teamwork 16:20 – Conditions of work are often the conditions of care 17:19 – What is the toolkit all about? 18:50 – Kindness card templates 19:50 – 11 scenarios 20:26 – Resources and videos with time stamps 21:35 – How the Toolkit can help 22:03 – We can change how we show up in the workplace 23:09 – Closing This podcast is brought to you by: Home | Care For Caregivers Care to Speak | Care For Caregivers Care2Listen Podcast | Care For Caregivers Home - SafeCare BC CMHA British Columbia – Mental Health for All CheckingIn | Mental wellbeing for your workplace SafeCareBC.ca