EP 2 - Effective Patient Communication

What happens when patients don’t feel heard? In this episode, Samantha shares her journey with chronic pain, revealing the emotional toll of losing her identity and feeling dismissed by healthcare providers. Pain experts, UBC Clinical Assistant Professor Neil Pearson and UBC Dept of Physical Therapy Assistant Professor of Teaching Roland Fletcher discuss the importance of empathy, therapeutic alliances, and active listening in improving care. With insights into non-verbal communication and the benefits of virtual care, this episode emphasizes how trust and effective communication can lead to better health outcomes for patients navigating chronic conditions. Narrator - Dr. Kiran Veerapen Featuring - Samantha, Neil Pearson, PT, MSc, Roland Fletcher, BSC, MSc, PT, and PT learner Tom Kanwischer Produced by UBC Faculty of Medicine – Digital Solutions: Education – EdTech Producer/Editor/Writer - Stephen Gillis Audio Mastering and Cover Art Design - Sam McGuinness Executive Producer/Story Editor - Zachary Rothman Music licensed via Epidemic Sound Please rate, review, and subscribe. Follow @ubcmedvid. (C) UBC Medicine Learning Network. All Rights Reserved.