Ep. 2: Employee Empowerment

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), Mike McCarthy, Vice President of Operations and Development at Sharcon Hotel Management and GM Crowne Plaza® Dulles and Mark Tasker, GM at the Crowne Plaza® Liverpool City Center as they discuss employee empowerment. Resources:Empowerment Agreement Crowne Plaza® “Connected to You” Culture HubAccess via the Brand Services & Tools Page on IHG University. Brand Service & Tools Page     Log on with Merlin IDSelect RegionSelect Crowne Plaza Column 1:  Service Culture HubSelect LanguageMeet the Host & Guests: Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.Want to connect with Sharon? LinkedInGuest: Mike McCarthy is the Vice President of Operations & Development for Sharcon Hotel Management. Mike is a proven hospitality professional with a talent for team development and hotel performance.Want to connect with Mike? LinkedInGuest: Mark Tasker is the General Manager at the Crowne Plaza® Liverpool City Center. Mark has vast experience in revenue optimization, strategic planning, improving operational efficiency, team building and project management.Want to connect with Mark? LinkedIn