Ep 2: Thoughts on Team Structure

On this episode of saaslife.fm, Sam Schrup and Chris McAleenan share their thoughts on customers, merchants, and building a sustainable team structure and culture. In the world of TextRetailer, Sam has been heads down for the last few weeks doing a lot of product updates. Some have been customer-driven and others are on the product road map. Chris follows a similar road map for his PipeTech Project. When a customer or core team member needs something, listen to and learn from them to build and grow your business. Add features that benefit them to solve problems and decrease pain points. Highlights from this Episode: Passwordless Login: Positive customer experience, feedback from merchants. Feature Deficient: Always more features to build that can benefit customers. Customer Challenges: Balance engineering by assessing good vs. bad features. Onboarding: Involves lengthy approval process for integration, data conversion. Fancy Features: Solve bugs, problems or expect poor and incorrect experiences. Platform and System Testing: You’re not going to use it like your users use it. Scale, Scale, Scale: Start hiring and bringing on additional people and resources. Remote First/Contractor-Only Business: How to build a team for future of work. Ideal Business Model: Includes core team and contractors to drive strategy. Links and Resources: saaslife.fm Sam Schrup on Twitter Chris McAleenan on Twitter TextRetailer Textiful PipeTech Project Square Shopify’s Shop Pay Audience Ops Veri Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).