EP 20: A Conversation from the Conference with Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center

This week we conclude our interviews from the 2025 NGPX Conference, a conversation with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center. Join this episode as Brian shares details of goals and creative strategies for building and maintaining a positive culture that supports, encourages, and recognizes teammates who create exceptional patient experiences!