Ep. 20 | Building Tomorrow’s Insurer | Why the Insurance Industry is Missing the Point on Media, Tech, and Customer Connection with Michael Waitze

Is the insurance industry stuck in its old ways? In an era where digital media drives brand loyalty and tech reshapes customer expectations, insurance companies might be missing out on huge opportunities. Featured in Feedspot's Top 10 Insurance Podcasts, Kanopi’s Building Tomorrow’s Insurer brings you insights from leaders who are redefining insurance. In this episode, host and Kanopi CEO Nigel Fellowes-Freeman speaks with Michael Waitze, the force behind Michael Waitze Media and Asia Tech Podcast. Michael’s decades of experience in global finance and media give him a unique—and sometimes provocative—perspective on why insurers need to radically rethink how they connect with customers. Tune in as Michael challenges traditional approaches and shares eye-opening insights on: Why the insurance industry needs media as much as it needs tech How legacy mindsets could be losing insurers a digital-savvy customer base The untapped potential of AI and content to rebuild trust in insurance The insurtech trends no one’s talking about—but should be For insurance leaders ready to break out of the status quo, this episode offers fresh takes that just might redefine your approach. Don’t miss this discussion with Michael Waitze as he calls out what’s missing—and what’s possible—in the future of insurance.