Ep 20 | Ellie Yates

Episode 20 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 20 | Ellie Yates" was published on October 4, 2024 and runs 25 minutes.

October 4, 2024 ·25m · Mastering CS: Candid Leader Insights

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Summary

Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates, the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented. What You’ll Learn: How to structure the CS team How to maintain a good relationship with sales Crucial skills for customer success professionals What to prioritize in customer success The importance of the right tool stack for CS ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Facebook⁠⁠⁠⁠ ⁠⁠⁠⁠Contact Us⁠

Episode Description

Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates, the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.

What You’ll Learn:

How to structure the CS team
How to maintain a good relationship with sales
Crucial skills for customer success professionals
What to prioritize in customer success
The importance of the right tool stack for CS

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: