Ep. 20: How Laquisha Milner Led the Scale Up and Scale Down of a FinTech Company Servicing 300,000 Customers

During the COVID-19 pandemic, entrepreneurs and executives alike found themselves faced with challenges involving business continuity, operational integrity, and remote or hybrid workforce management.   But imagine having to start up a business during the pandemic with the full knowledge that the exit plan involves shutting down completely in five years or less. That's what happened to Laquisha Milner, a self-described "transformational business leader who turns organizational challenges into catalysts for growth and innovation."   In this scale tale, Laquisha takes us on a fast-paced, high-stakes journey as she recalls when she became the CEO of a spinoff fintech company, KServicing. She was tasked with protecting a $7 billion USD loan portfolio serving 300k customers, all while leading a fully remote team, navigating a structured bankruptcy, and integrating disparate data sources. You'll learn techniques for:   Becoming adaptable in a startup culture, Leading a blended workforce of outsourced contractors and employees, Attracting top talent to assist in complex problem solving, Developing transparent strategies with metrics, Leveraging proven frameworks like Lean Six Sigma to scale solutions, and much more!   Take advantage of this unique opportunity to hear from a CEO who led a tech company during unprecedented risk, crisis, and economic turmoil. Discover how she successfully rose to meet these challenges head on, with a 99% employee retention rate.    🏆𝐀𝐫𝐞 𝐲𝐨𝐮 𝐚 𝐏𝐌𝐏? 𝐄𝐚𝐫𝐧 𝐘𝐨𝐮𝐫 𝐏𝐃𝐔𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐢𝐬 𝐩𝐨𝐝𝐜𝐚𝐬𝐭! 👉View this Episode's Full Show Notes at ScaleTalesPodcast.com. © Copyright 2025. Scale Tales is an Equilibria, Inc. podcast. We're dedicated to providing resources to support founders, leaders, and project managers of fast-growing organizations in scaling back-office operations without pain and chaos. Visit our website to learn more.