EPISODE · Oct 2, 2014 · 53 MIN
Ep. 20: Making customers royally happy
from Customer Confidential: Untold Stories of Earned Growth
Horst Schulze, CEO of Capella Hotel Group and one of the founders of Ritz-Carlton, reflects on what it takes to set a high bar for service (7:34), engage employees (16:02) and earn customers' enduring loyalty (38:31).
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Ep. 20: Making customers royally happy
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 53 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on October 2, 2014.
What is this episode about?
Horst Schulze, CEO of Capella Hotel Group and one of the founders of Ritz-Carlton, reflects on what it takes to set a high bar for service (7:34), engage employees (16:02) and earn customers' enduring loyalty (38:31).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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