Ep #20 Welcome to the Office & It's a Reception Area

Director of Marketing Cole Evans introduces One Patient At a Time Lessons 5 & 6. The novel One Patient At a Time is now available on Amazon. This book is not specifically only for Optometry, this book is applicable to all healthcare fields and professionals. Lesson 5 is titled “Welcome To The Office”. Dr. Jeff discusses the importance of knowing your patients names, and calling your patients by their name. Dr. Jeff and Cole Evans discuss the importances of personalization with every patient that walks into the practice. This is to make every step of the way feel comfortable and personal for the patient. Dr. Jeff puts a significant emphasis on the amount of time a patient spends in his offices. He wants to minimize the amount of time patients spend waiting to show them that their time is valued and that the practices will make every effort to not waste the patients time.