Ep 202 Jessica & Jo - HartsServices.com

In this episode, Jeff and Danny sit down with Jessica and Jo of Harts Services to discuss leadership, culture, and the evolving world of home services.The conversation explores how Harts Services has built a reputation for quality workmanship and exceptional customer service across plumbing, sewer, electrical, and HVAC services. Jessica and Jo share insights into team development, employee retention, leadership communication, and the systems that help create consistency across a growing organization.Topics discussed include:Building a strong company culture in the tradesThe importance of leadership and communicationTraining and developing future trade professionalsCreating positive customer experiencesBalancing company growth with employee satisfactionThe future of home services and skilled trades careersResources and MentionsHarts Serviceshttps://www.hartsservices.com/The Trades Podcasthttps://www.thetradespodcast.comWhat You Will LearnHow culture impacts growth in service businessesWhy communication is critical to leadership successThe value of employee development and retentionHow customer service drives long-term reputationWays growing companies maintain consistency and trustChapters00:00 Introduction to The Trades Podcast00:59 Meet Jessica and Joe from Heart Service01:59 Jessica's background and company overview03:20 Joe's journey into electrical trades05:16 Challenges and rewards of electrical troubleshooting07:43 Women in trades: experiences and impact10:43 Troubleshooting as a key skill12:45 Building trust with homeowners16:39 Training and onboarding new technicians20:53 Cross-training and career paths within the company22:26 Company growth and regional coverage23:36 Team meetings and company culture25:05 Connecting with other tradespeople27:51 Jessica's motivation to return to trades31:12 Women in the field: respect and confidence33:43 Changing perceptions of trades as a career36:49 Regional service areas and ferry challenges39:44 The value of a career in trades44:01 The importance of daily goals and teamwork45:15 Five quick questions: habits, skills, hiring, changes, and advice52:49 Closing remarks and contact information