Ep. 203: Bryan Rutberg | Loving Your Customers Means Keeping It Real

In this episode, Bryan Rutberg, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and Rob Markey discusses how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback If you'd like to learn more about Bryan Rutberg, you can find him on LinkedIn. Download Bryan's free ebook, Love & Profit: 10 Ways to Transform Customers into Lustomers, here.