Ep 21: Mail Unleashed Live: the Cannes Lions conversation

What happens when Rory Sutherland is joined by Andrew Tindall (System1), Claire Sadler (British Heart Foundation) and Kate Mackie (EY) to discuss the future of marketing?For the first ever Mail Unleashed LIVE, recorded at Cannes Lions, our panel comes together for an honest, thought-provoking conversation about the role of mail in today's media mix.In this special live episode, they explore:What makes a channel a Super TouchpointWhy trust is becoming marketing's most valuable assetWhy Gen Z continues to engage with physical mailWhere door drops fit within a modern omnichannel strategyHow marketers can balance innovation with effectivenessAlong the way, the panel challenges assumptions, shares practical insights and explores why physical marketing channels, like direct mail, continue to deliver real results.Whether you're interested in creativity, behavioural science, marketing effectiveness or building stronger customer relationships, this episode is packed with ideas to take away.00:00 Intro00:35 Welcome to Mail Unleashed LIVE from Cannes Lions01:42 Why Rory Sutherland believes marketers abandon what works04:18 Attention, trust and JICMAIL's Super Touchpoint research07:25 Why direct mail still has a place in the modern media mix10:12 What Gen Z can teach us about physical media13:45 Where door drops fit into omnichannel marketing16:28 Audience questions and key takeaways18:55 OutroAndrew Tindall is Chief Growth Officer at System1 and a leading expert in marketing effectiveness.  Specialising in the role of creativity and emotion in driving business results, he works with global brands and agencies to translate effectiveness research into practical, actionable insights that help marketers create more impactful campaigns.   Follow Andrew.  LinkedIn - ⁠https://www.linkedin.com/in/andrew-tindall⁠   X - ⁠https://x.com/andrewtindall_⁠  TikTok - ⁠https://www.tiktok.com/@andrew.tindall⁠  Claire Sadler is an award-winning CMO, business transformation leader and diversity champion with extensive experience across brands including BT, EE, Direct Line, Mars and the British Heart Foundation.   Renowned for combining commercial rigour with creative thinking, she specialises in driving growth, developing talent and leading high-performing teams through change.  Follow Claire.  LinkedIn - https://www.linkedin.com/in/claire-sadler/   Kate Mackie is Partner and Chief Marketing Strategy & Operations Officer at EY, where she helps transform marketing into a commercial growth engine in an AI-augmented world.  A recognised leader in marketing transformation, growth and customer trust, she combines strategic insight with a passion for behavioural science, leadership and human-centred innovation.  Follow Kate.  LinkedIn - https://www.linkedin.com/in/mackiekate/   Follow Rory.  LinkedIn - ⁠https://www.linkedin.com/in/rorysutherland/⁠  X - ⁠https://x.com/rorysutherland⁠  TikTok - https://www.tiktok.com/@rorysutherlandclips?lang=en    Watch the full episode.  Website - www.marketreach.co.uk/mail-unleashed-cannes-liveFollow us for more marketing tips and insights on the value of mail in the marketing mix.   LinkedIn - ⁠https://www.linkedin.com/company/marketreach-from-royal-mail/⁠   X - ⁠https://x.com/MarketreachUK⁠   Facebook - ⁠https://www.facebook.com/p/Marketreach-100057126832884/⁠   TikTok - ⁠https://www.tiktok.com/@marketreachuk