EPISODE · Oct 16, 2014 · 47 MIN
Ep. 21: Why are bank customers so disloyal?
from Customer Confidential: Untold Stories of Earned Growth
Bain & Company Partner Gerard du Toit talks about the struggle banks face in attracting new customers (7:25), the companies that have made the biggest strides in service (23:32), and the importance of digital tools in fostering loyalty (31:14).
NOW PLAYING
Ep. 21: Why are bank customers so disloyal?
0:00
47:16
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 47 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on October 16, 2014.
What is this episode about?
Bain & Company Partner Gerard du Toit talks about the struggle banks face in attracting new customers (7:25), the companies that have made the biggest strides in service (23:32), and the importance of digital tools in fostering loyalty (31:14).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!