EPISODE · Oct 16, 2014 · 47 MIN
Ep. 21: Why are bank customers so disloyal?
from Customer Confidential: Untold Stories of Earned Growth
Bain & Company Partner Gerard du Toit talks about the struggle banks face in attracting new customers (7:25), the companies that have made the biggest strides in service (23:32), and the importance of digital tools in fostering loyalty (31:14).
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Ep. 21: Why are bank customers so disloyal?
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This episode was published on October 16, 2014.
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