Ep 22 | Alexandre Kinapenne

Episode 22 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 22 | Alexandre Kinapenne" was published on October 4, 2024 and runs 36 minutes.

October 4, 2024 ·36m · Mastering CS: Candid Leader Insights

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Summary

In our new episode, Irina Cismas, Head of Marketing at Custify, sits down with Alexandre Kinapenne, the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to have a growth mindset How to structure the CS customer success team What are the right skills for CS The importance of the right tool stack for CS How to overcome customer challenges ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Facebook⁠⁠⁠⁠ ⁠⁠⁠⁠Contact Us⁠

Episode Description

In our new episode, Irina Cismas, Head of Marketing at Custify, sits down with Alexandre Kinapenne, the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented.

What you’ll learn:

How to have a growth mindset
How to structure the CS customer success team
What are the right skills for CS
The importance of the right tool stack for CS
How to overcome customer challenges

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: