Ep. 22: Michael Despain, Deputy Chief - Building Community Trust & Culture Change

Deputy Chief Michael Despain of Redmond (Wa.) Fire Dept. talks about building community trust, remembering exactly who the customers are and who the service providers are. Chief dives into organizational steps to DEI work, how culture change is slow, but baby steps are key and how putting time and money behind important work must be a priority. Your test as a leader, a company officer, and a chief officer starts the day you become a firefighter.