Ep 22. What Franchisee Surveys Reveal About Franchisee Support

Franchisors often blame marketing, leads, or the economy when results stall—but franchisee survey data tells a different story. In this episode, Angela Coté is joined by Michelle Rowan of Franchise Business Review to unpack what franchisee feedback really reveals about franchisee support effectiveness.They explore the most common warning signs hidden in survey results, why reactive and compliance-driven field teams damage trust, and what progressive brands do differently to drive both satisfaction and performance. If you want clearer insight into what’s holding franchisees back—and how to fix it—this conversation delivers.