Ep 227: Reclaiming Physician Value: Coding, Control, and Private Practice with Dr. Jessica Hott

Episode Overview Dr. Jessica Hott shares her journey from hospital-employed surgeon and medical director to private practice founder after uncovering systemic billing and coding failures that prevented physicians from receiving credit for the care they were already providing. Her investigation revealed a critical truth: physician burnout is often not caused by workload alone — but by invisible, uncompensated work embedded within healthcare systems. Key Topics Discussed The Productivity Paradox Physicians working harder while appearing less productive EMR reports failing to capture real clinical work Administrative decisions driven by flawed data The Billing Education Gap Minimal training in billing and coding during residency Generational transfer of incorrect practices Why physicians must understand the business of medicine Global OB Care Misconceptions What global care actually includes Common services physicians unknowingly provide for free How small documentation changes dramatically affect reimbursement Post-Operative Visit Pitfalls How EMR labeling influences coder behavior When post-op visits become separately billable care New diagnoses vs. surgical global periods Coding Strategy That Changed Everything Diagnosis alignment with procedures Real-world ureteral lysis coding example Working effectively with coders and billing teams Modifier 22 & Surgical Complexity Documenting increased time, risk, and technical difficulty When complex cases justify additional RVUs Why many systems fail to recognize complexity Why Health Systems Don’t Fix This Surgical departments already subsidize hospitals Administrative focus on loss centers instead of optimization Misaligned incentives inside healthcare finance The Hidden Cost of Physician Turnover Recruitment and onboarding expenses Budget silos masking true institutional losses The financial impact of losing experienced surgeons The Turning Point: Leaving Employment Moral injury vs burnout Stress vs passion: control as the defining difference Choosing private practice ownership Building a Physician-Designed Practice Renovating a new surgical facility Creating efficiency systems and patient education workflows Attracting mission-aligned team members Key Takeaways Physicians often underbill because they were never taught otherwise. Productivity data may not reflect true clinical value. Knowledge of coding is a form of physician empowerment. Administrative systems rarely reward initiative without structural change. Ownership restores agency, control, and professional fulfillment. Actionable Insights for Physicians Audit what services fall outside global billing. Review how visits are labeled in your EMR. Learn modifier usage and complexity documentation. Partner actively with coders instead of delegating blindly. Understand the financial model of your practice environment. Memorable Quote Themes “You’re not underproducing — your work isn’t being counted.” “Burnout often starts when value and recognition disconnect.” “Stress is when you can’t fix the problem. Passion is when you can.” Ideal Audience Employed physicians questioning productivity metrics Surgeons considering private practice Physician leaders and medical directors Doctors interested in financial literacy and practice ownership