Ep 23: Denise Bowen | When Ops Becomes the Business

What this episode covers

Denise Bowen finally joins The Angry Ops Guy Podcast, and this one goes straight into the real stuff. Denise is one of my closest peers in the industry, so this conversation has been a long time coming. Mike and Denise talk about agency growth, leadership transitions, what it means to inherit responsibility from founders, and why the deeper you go into ops, the more you realize nothing ever stays solved for long.They also get into EOS, profitability, people management, and the constant challenge of building systems in an industry that changes every five minutes. The reality is, you can build the best process in the world, and it still falls apart if the people behind it are not aligned.Add in remote leadership, raising a family, and running one of the top agencies in the network, and this is a grounded look at what agency ops actually becomes when the title gets bigger and the pressure doesn’t let up.

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