Ep 23 - unhospitality with Jeremy - Hospitality Cosplay is Black Eye on the Industry

Let's take a look at performative "hospitality," shall we? And I put hospitality in quotes. Performative hospitality is not genuine warmth and it's really not hospitable. In contrast, I share some real stories and insights from a recent experience at the The Derby London City Hotel to define what true hospitality means.Thanks for following along. Like, subscribe and comment. #unhospitality #podcast #DerbyLondon #performativehospitality #London #service