Ep 231 Summer Series 10/10 - Using quality training to develop outstanding talent with CEO of the Kick On Group Duncan Thomson

Ep 231 Summer Series 10/10 -Using quality training to develop outstanding talent with CEO of the Kick On Group Duncan ThomsonThe portfolio of venues Kick On group spreads far and wide from the Melbourne CBD, inner city, Regional Victoria, Regional NSW, Sydney, Brisbane and the Gold Coast. With such Iconic venues are Terminus Hotel in Fitzroy North, The Plough Inn in Southbank, Brisbane and the new landmark venue The Continental in Sorrento which is a collaboration with Scott Pickett, it is obvious that the group will continue to grow with quality venues moving forward.The goal of the group is to create an environment in which our people feel proud and inspired to deliver amazing hospitality experiences, so I feel it was great to unpick that more this week with the CEO of the Kick On Group, Duncan Thomson.In this podcast we discuss:-How Duncan started out in the industry.-The importance of diversity amongst the group.-How the leadership team has developed the values of the brand to be ingrained into thegreater team.-How values are part of the decision-making process with acquiring new sites.-How Duncan looks at technology stacks and how they can assist the business's growth.-How the ‘Kick-on academy’ works to support their team.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://kickongroup.com/Instagram: https://www.instagram.com/kickongroup/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.