EP 237: How Chewy Is Reimagining Veterinary Care

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest:  Mita Malhotra, President of Chewy HealthPets are big business; 66% of U.S. households are pet parents. Chewy has been a pioneer in online pet care and is now transforming in-person veterinary care by seamlessly integrating ecommerce convenience with personalized clinical experiences. In fact, Chewy was named a 2024 Crave Retail Radical by The Robin Report. Their digital-first healthcare model has earned high customer reviews by delivering instant access, technological convenience, and exceptional service. Join Shelley and Mita Malhotra, President of Chewy Health, as they explore how Chewy continues to innovate with a revolutionary in-person veterinary clinic practice. With a stress-free, spa-like clinical environment that calms both pets and humans, Chewy is one step ahead of the market that is hungry for modern, predictable, trusted healthcare that connects physical care with digital convenience. Learn how Chewy consistently exceeds expectations with award-winning customer service and reimagining veterinary care with its deep understanding of how to serve pet parents and their pets.  For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.