Ep 24: Paul Sharpe and Miles Lloyd on Contingent to RPO: Creating Predictable Agency Revenue

In this episode, recruitment industry veterans Paul Sharpe and Miles Lloyd join Lamees Abourahma to share strategic insights on transitioning from contingency recruitment to RPO models. They outline a framework for developing talent solutions that create predictable revenue streams while delivering greater client value. The experts highlight customer segmentation strategies, service proposition development, and the Kano analysis method for testing market fit. This episode helps agency owners build sustainable recurring revenue through properly structured RPO offerings that elevate their business beyond traditional recruitment models.The conversation covers:- The definition and business case for RPO solutions- A systematic approach to customer segmentation- Building and testing service propositions- Pricing strategies that maximize profitability- Technology requirements for successful implementationThe guests:Paul Sharpe, Co-Founder, NorthStar PeopleMiles Lloyd, Co-Founder, NorthStar PeopleBuild and grow an RPO business. Enroll in the RPOA's RPO Certificate Program today!Contact the RPO Association at [email protected] the RPO Association today to stay ahead of the latest trends and best practices in talent acquisition, achieve your professional goals, and benefit from improved business performance.Follow Paul Sharpe on Linkedin Follow Miles Lloyd on Linkedin Follow Lamees Abourahma on Linkedin Follow the RPOA on LinkedIn Go here for more information about NorthStar People Go here for more information about the RPOAAbout the PodcastTime to Hire is produced by the Recruitment Process Outsourcing Association (RPOA), the leading authority on recruitment process outsourcing (RPO) foresight and innovation, and the trusted convener for the global RPO community. Through conversations with industry leaders, the podcast explores the trends, insights, and innovations shaping the future of talent acquisition.Learn more about RPOA and join the community at: https://www.rpoassociation.org.Follow the host, Lamees Abourahma, on LinkedIn.