EP 24: Proving Pivot’s Purpose with Brandon Lauterbach and the Pursuit of New Perspectives with Wade Hiner

In this episode of Harder Than It Looks, Brian sits down with Brandon Lauterbach and Wade Hiner. In segment one, Brandon Lauterbach, CPP, Co-founder and EVP of Pivot Parking, talks about his extensive experience, career journey, and the growth of Pivot Parking. Brandon shares insights into the importance of technology, employee satisfaction, diversification, and how Pivot Parking stands apart in the industry. Brian switches gears to talk with Wade Hiner, President of Destiny Homes, who shares powerful stories about the unexpected life lessons learned, from answering cold calls, platforms, perspective shifting, and a roadside encounter. Wade discusses how these experiences shifted his perspective on life, emphasizing empathy, engagement, and finding true fulfillment by helping others.Here are some key takeaways from this episode:How diversification is importantHow to define culture and valuesTechnology’s role in parkingCareer perspectives changeEveryone has a platformThere is purpose in everythingBe sure to check out these great clips from Segment 1 with Brandon Lauterbach:01:48 Brandon's Early Life and Start in Parking03:52 College Years and Valet Experience05:43 Transition to Sales and Return to Parking07:51 Joining Lanier and Career Growth11:59 Founding Pivot Parking18:59 Building the Pivot Team27:34 Pivot's Culture and Values33:20 Technology and Future Aspirations39:48 Lightning Round Questions41:03 Heartfelt Stories of Pet Rescues43:49 Challenges in the Parking Industry46:34 Solutions for Parking47:30 Life Beyond Parking: Family and Hobbies48:34 Pride in Professional AchievementsSegment 2 with Wade Hiner:51:02 Introduction to Segment Two: Wade Hiner52:42 Wade Hiner's Inspirational Journey57:44 The Power of Answering Cold Calls01:14:35 A Life-Saving Cold Call01:14:56 Changing Perspectives on Life01:15:38 Helping Others Through Shared Experiences01:18:43 The Power of a Smile01:20:05 A Roadside Encounter01:28:46 Reconnecting with Impactful People01:31:39 A Special Birthday Surprise01:40:40 Long-Term PlansConnect with Parker Technology.While delivering an excellent customer experience is indeed harder than it looks, we’re the experts. It’s all we do, every day, and we’re darn good at it. If you’d like to learn more about how we make managing the parking experience look easy, visit our website at www.parkertechnology.com, or shoot a note to [email protected]