Ep 24: What Veterinary Leaders Need to Know Before Changing PIMS

Most veterinary practices are making software decisions without a real roadmap — and the consequences impact everything from workflow efficiency to patient care.In this episode of Leading Veterinary Teams, Suzanne Thomas sits down with Adam Wysocki, founder of VetSoftwareHub.com, to talk about veterinary software, PIMS transitions, AI in veterinary medicine, workflow mapping, data ownership, and the operational realities most hospitals are completely unprepared for.Adam has spent more than 35 years building software and leading technology companies, including serving as CEO of a veterinary software company before launching VetSoftwareHub.com — the largest independent veterinary software directory online.This conversation is essential listening for:• Veterinary hospital managers• Practice owners• Lead technicians• Operations leaders• Anyone evaluating veterinary software or AI toolsIn this episode, we discuss:• Why most veterinary software demos are misleading• The biggest mistakes practices make during PIMS transitions• Workflow mapping before implementation• Hidden software costs and contract pitfalls• AI scribes and the future of veterinary AI• Open APIs and veterinary data ownership• Why veterinary leaders need better software education• What happens AFTER go-live during implementation• The operational impact of poor software decisionsOne of Adam’s most important insights:“The demo is the midway point — not the start.”If your hospital is considering:• changing PIMS• moving from server-based to cloud software• implementing AI tools• improving workflows• evaluating integrations…this episode will save you time, money, and operational frustration.CHAPTERS00:00 Why Veterinary Software Decisions Matter05:28 The Power Imbalance in Software Sales11:36 The Reality of PIMS Transitions20:59 Common Software Evaluation Mistakes24:56 Why Sandboxes Matter27:18 How Long PIMS Implementations Actually Take29:12 APIs, Data Ownership, and Migration Challenges36:30 AI, Decision Support, and Veterinary Teams46:59 The Future of AI-Powered PIMS53:12 Building VetSoftwareHub55:26 Adam’s Upcoming Book on PIMS TransitionsConnect with Adam: https://vetsoftwarehub.com/Follow Adam on LinkedIn: https://www.linkedin.com/in/the-adam-wysocki/Take the Free CLARITY Assessment: https://suzanne-xlfkmtbz.scoreapp.comJoin the Leading Veterinary Teams Community: www.lvt.vet/community#VeterinaryLeadership #VeterinaryMedicine #VetMed #PracticeManagement #VeterinarySoftware #VeterinaryAI #PIMS #VeterinaryOperations