Ep 242 - Understanding your dream to create different hospitality experiences with Michael Rantissi & Kristy Frawley from Kepos Street Kitchen

Ep 242 - Understanding your dream to create different hospitality experiences with Michael Rantissi & Kristy Frawley from Kepos Street KitchenSince opening their now-institutional venue Kepos Street Kitchen in 2012, Michael Rantissi and Kristy Frawley have gone on to open a 2nd location, establish a catering company and release 2 top-selling cookbooks.That’s not to say it was all plain sailing:“Do you know what’s a funny thing? We've actually, between the two restaurants, been broken into four times. “So the first time that we got broken into, our bread supplier, or someone, called Michael and said, ‘you know, you've been broken into?’ So we literally got out of bed and drove down there.“By the last break-in, which was in between the two COVIDs, you just go, ‘oh yeah, we'll call the police. Off you go.’”And it’s not just problems with break-ins they had to deal with. Sometimes, success itself can cause issues:“When Kepos Street Kitchen got to a stage where people had to book three, four months in advance to be able to go in, we started losing our customer base because of that. People started to get annoyed (that), as a local, they can't really go in because outsiders used to be a little bit more organized than a local, and they would book so much in advance, while a local would just go, ‘oh, I don't feel like cooking tonight, let's go to our local,’ and they were not able to do that. “And that's where I thought, let's open something close by to it that is designed for a destination, while this one stays as its own identity without dragging it to become something that it's actually not.”Please find our guest information here:Website: https://www.keposstreetkitchen.com.au/Instagram: https://www.instagram.com/keposstreetkitchen/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.