EPISODE · Dec 4, 2014 · 39 MIN
Ep. 25: Brewing loyalty at Starbucks
from Customer Confidential: Untold Stories of Earned Growth
Howard Behar, who spent almost two decades at Starbucks, discusses the importance of letting employees be themselves (9:41) and encouraging creativity (14:35), and the origins of the Frappuccino (27:47).
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Ep. 25: Brewing loyalty at Starbucks
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Frequently Asked Questions
How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 39 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on December 4, 2014.
What is this episode about?
Howard Behar, who spent almost two decades at Starbucks, discusses the importance of letting employees be themselves (9:41) and encouraging creativity (14:35), and the origins of the Frappuccino (27:47).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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