Ep#25: Early-Stage Startups Success with Optiply ft. Saahil Karkera (CCO, Optiply)

Today on the show, we have Saahil Karkera, Chief Customer Officer at Optiply, a bootstrapped scaleup making webshops supply chain resilient. In this episode, Saahil shared how Optiply is streamlining the inventory management process for webshops. We then ran through an overview of the challenges they faced as a startup and how their customer success team strived to overcome them. We then dove into the tools and technologies that they have employed and how they are planning to have a dedicated CS tool for their freemium model. Saahil concluded by talking about how important it is to hire people with the right mindset and how he empowers his team to be better CSMs. Overall, an incredibly insightful session for early-stage SaaS startups!