EP 252: Blunt Talk About Retail News Headlines

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Provocative, controversial, and blunt observations about what’s making retail news headlines. Shelley and TRR contributor Mark Cohen, who is an industry veteran and former director of retail studies at Columbia Business School, explore a few of the difficult challenges facing retail leaders. They reveal truths about vendor abuse (new revenue streams from chargebacks for questionable violations), the myths about great customer service despite public boasts, and how return to office policies, although unpopular, are mandated by CEOs taking a hardline to uphold the viability and sustainability of the business. It’s a conversation that pulls no punches!For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.