EP. #253-02-WorkWave Sending Ripples Through The Service Industry

David F. Giannetto is CEO of WorkWave, joins me where he is focused on creating a strong organization of employees who understand customer needs. His goal is to solidify WorkWave’s position as the industry leader and to help the company grow as a trusted partner that helps its customers think, perform, and go beyond service.Giannetto has nearly 20 years of experience leading international organizations focused on the deployment and usage of enterprise-level technology in service-oriented industries. Prior to working in software, he was CEO of The Telos Group and the practice lead of the EPM consulting practice of J.H. Cohn (CohnReznick). Earlier in his career, he was a hands-on operational leader for Airborne Express and an Officer in the US Army.He has authored three books and is a respected speaker and columnist on information, technology, and business performance. Additionally, he has won awards as a wildlife photographer and a Delaware river decoy carver.