Ep 258 - Navigating the Hospitality Terrain: Innovation, Customer Experience, and Legacy with Maria Tsihlakis.

Ep 258 - Navigating the Hospitality Terrain: Innovation, Customer Experience, and Legacy with Maria Tsihlakis.In this episode, we're thrilled to welcome Maria Tsihlakis to the podcast. Maria's journey in the hospitality management realm has been nothing short of remarkable. Her innovative strategies, coupled with a deep-rooted passion for customer experience, have positioned her as a trailblazer in the field. With a wealth of experience and a penchant for fostering excellence, Maria's insights are a treasure trove for anyone looking to excel in the hospitality world.🎙️ Episode Highlights:Maria's Journey: Hear Maria's captivating story of how she embarked on her hospitality career, and the pivotal moments that guided her path.Evolving Industry Trends: Discover Maria's take on the significant shifts within the hospitality industry and how these changes have influenced her approach.Innovation in Action: Get an exclusive peek into a time when Maria's innovative strategies propelled her company's success to new heights.Mastering Customer Experience: Uncover essential strategies and practices that are vital for creating exceptional customer experiences in the hospitality sector.Leaving a Legacy: Join us as we discuss Maria's lasting impact on the industry and the legacy she's building for future hospitality professionals.Please find our guest information here:Linkedin Profile: https://www.linkedin.com/in/mariatsihlakis/ Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Loaded Now, if you feel like you can never get on top of your back-of-house ops, you’ll want to hear about our sponsor for this season - Loaded. Loaded's hospitality management software has changed the game for hospitality performance in New Zealand, and they’ve just arrived in Australia to help you do the same. Their everything-in-one-place platform helps you master your reporting and inventory, simplify your recipe and menu management, reduce your cogs, and becomes an epic central hub that immediately puts you in control. We've seen Loaded’s impact first-hand, and if you’re running a bar, Pub, restaurant or cafe you need to reach out to the team. Check them out at loadedhub.comFine Food Australia returns this September to Sydney and will occupy the entire ICC Sydney – that’s 4 levels of Fine Food! Fine Food has been the leading trade event for all food —from retail to hospitality, manufacturing to bakery for nearly 4 decades Visiting Fine Food will be the recipe to fast-track your business for commercial success. Just a reminder that this is a free event to attend, so make sure you register at finefoodaustralia.com.au Loaded Now, if you feel like you can never get on top of your back-of-house ops, you’ll want to hear about our sponsor for this season - Loaded. Loaded's hospitality management software has changed the game for hospitality performance in New Zealand, and they’ve just arrived in Australia to help you do the same. Their everything-in-one-place platform helps you master your reporting and inventory, simplify your recipe and menu management, reduce your cogs, and becomes an epic central hub that immediately puts you in control. We've seen Loaded’s impact first-hand, and if you’re running a bar, Pub, restaurant or cafe you need to reach out to the team. Check them out at loadedhub.com