EPISODE · Jan 15, 2015 · 50 MIN
Ep. 27: A prescription for better service
from Customer Confidential: Untold Stories of Earned Growth
Andrew MacPherson of the UK National Health Service talks about the organization's Friends and Family Test (15:12), the challenges of measuring customer service in healthcare (17:36) and what's next for its Net Promoter program (46:34).
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Ep. 27: A prescription for better service
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 50 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on January 15, 2015.
What is this episode about?
Andrew MacPherson of the UK National Health Service talks about the organization's Friends and Family Test (15:12), the challenges of measuring customer service in healthcare (17:36) and what's next for its Net Promoter program (46:34).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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