Ep. 27: A prescription for better service

from Customer Confidential: Untold Stories of Earned Growth

Andrew MacPherson of the UK National Health Service talks about the organization's Friends and Family Test (15:12), the challenges of measuring customer service in healthcare (17:36) and what's next for its Net Promoter program (46:34).

Episode metadata supplied by the publisher feed · Published Jan 15, 2015

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Ep. 27: A prescription for better service

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This episode is 50 minutes long.

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This episode was published on January 15, 2015.

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