Ep 27: Implementing a Quality and Safety Management System in a Home Support Service

In this podcast we are joined by Serena Horkan, Senior Quality and Safety Specialist at HCI and Abbey Farrelly, Quality and Safety Specialist at HCI. In the podcast Serena and Abbey offer guidance on what home support services should consider when implementing a quality and safety management system in their service. They discuss areas such as governance, developing processes and structures, internal auditing and the ongoing oversight and monitoring of the service. They also touch upon the Draft National Standards for Home Support Services and highlight some of the challenges facing homecare organisations at the minute.