EP#27 Reducing Friction with Human Centred Design. With guest Kim Tuohy.

Send a textWhen looking for solutions to friction, are we just overlooking the obvious? If we design work around the humans, if we communicate better and if we show more empathy, surely we can remove some of the unwanted friction we face? Humans are vital for the running and development of our workplaces, and creating friction free workplaces from a place of love, even in disagreement is our guest's focus. We are joined by the incredible Kim Tuohy, who runs Belvista Studios. Kim shares her thoughts and experiences when implementing human-centred design both for big businesses and with her own team. This episode is one of love and kindness, which offers a new lens for the Learning From The Edges research. Be sure to listen out for Kim's PAUSE framework that helps us to be more aware and  less emotional in  our reactions:Pause for an opportunityAssess what's happeningUnderstand the true realitySee a better wayExperiment for a better outcomeThen pause again. To further the conversation find Kim on the following:Kim Tuohy linkedin.com/in/kim-tuohyWebsite belvistastudios.comAnd finally, we are now coming to the end of our year-long research, or are we? Do you have a story about friction at work which needs to be shared? Do you have a new lens we have not looked through? Get in touch and let's talk!____________________________________________________________________________________________________Learning from the Edges is hosted by Michelle Parry-Slater, Director, Kairos Modern Learning.Michelle is the author of The Learning and Development Handbook - a practical guide for all professionals looking to offer effective, efficient, enjoyable and engaging people development, but not sure where to start. This book is full of practical tips and advice. Written by a practitioner for practitioners, this is urgent reading for anyone working in people development.Join us with your thoughts on Twitter @LearningEdges and connect with Michelle on LinkedIn/michelleparryslaterPurchase your copy of The Learning and Development Handbook: thelndhandbook.comWork with Kairos Modern Learning: kairosmodernlearning.co.ukPodcast production by Liam Gardner Record and Repurpose