Ep#27: Secrets to Customer Success at Cartloop ft. Alexandra Carmen Buză (Head of Customer Success, Cartloop)

Alexandra Carmen Buză, Head of Customer Success at Cartloop, is the newest guest on The Hyperengage Podcast. Cartloop is a conversational text marketing platform that helps brands drive revenue, build relationships with customers, grow subscribers and engage them with highly targeted campaigns through 1:1 text conversations. We start the episode by exploring how Alexandra transitioned from the corporate world into the start-up world and started her customer success journey at Cartloop. She then takes listeners through the challenges they faced as a start-up and how they overcame them. She also shares how they measure customer success, what their onboarding process looks like, and the tools they leverage at Cartloop. Have a listen as Alexandra talks us through this amazing platform and how they are humanizing the customers’ shopping experience.