EP 276 - Jesse Frye - The Legal Client Experience: Building Trust and Loyalty

Jesse Frye is a Legal Industry CMO and Client Experience Advisor.   Jesse is a business coach and advisor who helps small and medium-sized law firms achieve their growth goals, overcome barriers that get in the way, and build the suitable systems, people, and finances in place for a sustainable law firm.    His specialties include marketing, business operations, systems and processes, and productivity. The type of firms he has worked with include Family Law, Immigration, Business, Land Use, Commercial & Residential Real Estate, Estate Planning + Trust, Civil Litigation, Personal Injury, Criminal Defense, Bankruptcy.   ​​The Law Firm Mentor, LLC provides business coaching to help solo and small law firm owners stop the chaos and get to a level of efficiency that will give them a dramatically more successful firm as well as a life with more free time.  Connect with Jesse on LinkedIn: https://www.linkedin.com/in/jessejohnathanfrye/  Visit Law Firm Mentor, LLC: https://lawfirmmentor.net/  Jesse’s Podcast: NextGen Legal Leaders PodcastOn This Episode, We Discuss…The Importance of Client Experience for Law FirmsEstablishing Your ‘Ideal Avatar’ Strategies for Optimizing Communication with ClientsBuilding a Robust Referral Network