Ep#28: Driving Success at Fellow.app ft. Sarah (Wong) Collins (Head of Customer Success, Fellow.app)

In this episode, we were joined by Sarah (Wong) Collins, Head of Customer Success at Fellow.app, a disruptive meeting management software that helps teams to have productive meetings and meaningful 1:1s. Sarah started the conversation by talking about her background and outlining how she got into CS. We then ran through an overview of how Fellow.app helps teams stay productive and organized. She then talked about their customized customer success dashboard and how it helps them track user journeys and make smarter decisions. She also gave us insights into their research-driven culture and how it enables them to provide the best service to their customers.