Ep 28: Facilities No Longer Behind the Scenes: Role of Hospitality Training with Cushman & Wakefield’s Jessica Kane

In episode 28, I’m very excited to welcome Cushman & Wakefield’s Jessica Kane. She is a creative and talented workplace experience manager for the Ericsson account at Cushman & Wakefield, where she’s responsible for creating a workplace experience program that leverages technology, workplace design, and amenities and services to help drive employee engagement and retention at Ericsson, ensuring everyone feels productive, healthy, and happy in a frictionless workplace. In this episode:-How hospitality training factors into the evolving role of FMs-What the four Tracom social styles tell you about communication-Using “plus it” process thinking to improve customer service-The POW WOW Effect: focusing on consistency for better service-The facilities leaders’ responsibility in “team member care”