Ep 28. Great Operators Don’t Always Make Great Coaches

Promoting top performers into coaching roles feels logical—but it often backfires. In this episode, Jen Brannon is joined by Chris Pace, Franchise Advisor at AC Inc., to unpack why operational success doesn’t automatically translate into coaching effectiveness.They explore the human skills most new coaches lack, the transition traps operators fall into, and why trust, influence, and listening matter more than knowing the playbook. If your brand relies on field coaches to drive performance, this conversation will change how you hire, train, and support them.