EPISODE · Jan 22, 2015 · 57 MIN
Ep. 28: Who's advocating for your customers?
from Customer Confidential: Untold Stories of Earned Growth
Omar Hashem, chief customer officer of the National Commercial Bank of Saudi Arabia, discusses his role as a customer advocate (9:35), the challenges he encounters (14:08) and the Net Promoter System's impact on his company (31:08).
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Ep. 28: Who's advocating for your customers?
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This episode was published on January 22, 2015.
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